This guide will explain how to interpret the tablet status dots and provide steps to troubleshoot issues with your devices paired with Roomzilla rooms.

1. Tablet status explained

Ensuring your tablets are operational is crucial for effective room management. Here’s a clear overview of what you can find on the “Resources” tab [1]:

The green dot [2] indicates that the room is correctly paired and connected to a remote device, such as a tablet.

A red dot with an “Offline—not connected” tooltip [3] appears if a room lacks a paired tablet. This signifies that a room has never been connected.

Roomzilla regularly pings the paired tablet over HTTP to verify connectivity. If two consecutive pings fail, indicating a disconnection, a red dot with a note detailing the time of disconnection [4] appears. Additionally, an email alert is sent to all admin users.

The disconnection is usually caused by a network problem or the tablet running out of battery.

The following aspects are worth noting:

• Admin users can manage their notification preferences regarding tablet disconnections in their “Profile” section.
• Notifications about tablet disconnections are sent out every 10 minutes. Therefore, there may be a slight delay between the red dot’s appearance and the email notification’s receipt.
• To avoid inundating administrators with notifications, the system limits email alerts to one per resource per week.

2. Troubleshooting your Room Displays

It’s recommended to use the latest software version. If you encounter any issues with your Room Display, please ensure that your device’s software and browser are up-to-date before following the diagnostic steps below.

1. Add a reservation on the web app and check if it’s appearing in the tablet’s ‘Upcoming’ section immediately.
2. ‘Use now’ and/or ‘add time’ and see if actions are reflected on the web app schedule immediately.
3. Change the device’s network connection and repeat steps 1 and 2.
4. Restart the device, then re-open the Roomzilla shortcut and repeat steps 1 and 2.

Once you complete the above steps, please reach out to us with the results at team@roomzilla.net