This guide will explain how to interpret the tablet status dots and provide steps to troubleshoot issues with your devices paired with Roomzilla rooms.

1. Tablet status explained

Ensuring your tablets are operational is crucial for effective room management. Here’s a clear overview of what you can find on the “Resources” tab [1]:

The green dot [2] indicates that the room is correctly paired and connected to a remote device, such as a tablet.

A red dot with an “Offline—not connected” tooltip [3] appears if a room lacks a paired tablet. This signifies that a room has never been connected.

Roomzilla regularly pings the paired tablet over HTTP to verify connectivity. If two consecutive pings fail, indicating a disconnection, a red dot with a note detailing the time of disconnection [4] appears. Additionally, an email alert is sent to all admin users.

The disconnection is usually caused by a network problem or the tablet running out of battery.

以下の点は注目に値する：

• Admin users can manage their notification preferences regarding tablet disconnections in their “Profile” section.
• Notifications about tablet disconnections are sent out every 10 minutes. Therefore, there may be a slight delay between the red dot’s appearance and the email notification’s receipt.
• To avoid inundating administrators with notifications, the system limits email alerts to one per resource per week.

2. Troubleshooting your Room Displays

It’s recommended to use the latest software version. If you encounter any issues with your Room Display, please ensure that your device’s software and browser are up-to-date before following the diagnostic steps below.

1. Ensure the tablet is properly paired. If not, use the following guide to pair the device with a Roomzilla room: Room Display setup
2. ウェブアプリで予約を追加し、すぐにタブレットの「予定」セクションに表示されるかどうかを確認する。
3. '今すぐ使用'または'時間を追加'し、アクションがすぐにウェブアプリのスケジュールに反映されるか確認してください。
4. デバイスのネットワーク接続を変更し、ステップ1と2を繰り返します。
5. デバイスを再起動し、Roomzilla ショートカットを再度開き、ステップ 1 と 2 を繰り返します。

Once you complete the above steps, please reach out to us with the results at team@roomzilla.net