Invoices are issued upon customer request.

If you have an active subscription and would like to receive invoices in addition to your credit card receipts or switch to a different payment method, please follow these steps:

Option 1: Update your Billing Preferences in the application

1. Go to your account’s “Billing” tab.
2. Update the “Billing Preferences” section, located at the bottom on the left side of the screen, to enable invoice requests.

Option 2: Contact us directly

Email us at billing@roomzilla.net with the following details:

• Your roomzilla.me domain
• Company name to be displayed on the invoices
• Billing address
• Email address for invoice delivery
• Payment type: Credit Card, Virtual Card, ACH Transfer
• Payment frequency: Monthly / Annual
• Any additional questions (optional)

Important Information:

• Invoices are issued at the start of each billing cycle (monthly or annually) and are due by the 15th of the month.
• For customers who pay by credit card, the subscription fee is charged at the beginning of each month through Stripe, and a receipt is sent immediately after the payment is processed. Once our accountant reconciles the Stripe payments, invoices for customers who requested them will be generated and sent via QuickBooks.
• For customers paying via bank transfer, invoices will be sent at the start of the new billing cycle—at the beginning of each month for monthly subscriptions, and at the start of the new cycle for annual subscriptions.

If you have any questions about our billing process or need assistance, please don’t hesitate to contact us at billing@roomzilla.net